Typical jobs across Los Angeles County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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6 job stories

Typical job

What homeowners notice: A homeowner notices a warm patch in the hallway of a single-storey Redondo Beach house, a faint musty smell near the linoleum seam, and a water meter that keeps creeping with every fixture closed. Water from a supply line under the concrete has spread beneath the flooring and into the base of two walls.
What we do: With the house valve closed, the crew maps the wet area with moisture meters and a thermal camera, lifts the affected flooring and pulls the soaked baseboard so the slab edge and the wall plates are exposed. Air movers and dehumidifiers go in with the rooms closed up, because coastal air outside will not help, and readings are logged at each check. A licensed contractor handles the pipe repair under the slab.
What to expect: Readings on the slab and the framing reach their dry goal after several visits, and the flooring and baseboard are quoted once everything behind them tests dry.

3-4 hours typical visit

Typical job

What homeowners notice: During a winter downpour on the Dominguez Channel corridor, water sheets off a Gardena driveway faster than the yard drain can clear it, crosses the garage threshold and reaches the laundry room and the carpet of the room beside it. The water carries street grit with it.
What we do: Power to the garage circuits is switched off first. Because the water ran across the ground, the crew treats it as contaminated: standing water is extracted, soaked carpet pad and the lower edge of the laundry room drywall are removed rather than dried, and the concrete and framing are cleaned and disinfected before air movers and dehumidifiers go in.
What to expect: The garage and laundry room dry under equipment behind a closed-off doorway, and the homeowner clears the yard drain and the threshold strip before the next storm.

4-5 hours typical visit

Typical job

What homeowners notice: In a narrow three-level Hermosa Beach house, the supply hose behind an upstairs washing machine fails part-way through a cycle. Water runs across the laundry floor and into the cavity below, and the ceiling of the room underneath darkens, bulges and begins to drip around a light fitting.
What we do: The lighting circuit is switched off at the panel before anyone touches the ceiling. The crew opens a small section of the sagging drywall to let trapped water drain, then maps the joists, the upstairs subfloor and the wall cavity with a thermal camera and meters. Air movers dry the cavity and the laundry floor while a dehumidifier runs in the closed room, and a braided steel hose is suggested for the replacement.
What to expect: Once the cavity and the subfloor read dry, the opened section is quoted for patching and paint, and the upstairs floor goes back into service.

3 hours typical visit

Typical job

What homeowners notice: An older tank water heater in an attached Carson garage starts weeping from the bottom during the night. By morning water has run out from under the heater, across the garage slab, under the connecting door and into the carpeted room on the other side of it.
What we do: The technician shows the homeowner the cold-water valve on top of the tank and how to shut off its power or gas, then extracts the water and removes the carpet pad along the doorway where it is soaked. Older flooring and coatings in the garage are flagged before anything is cut, because damaged asbestos-containing material may require notification to South Coast AQMD. A licensed contractor replaces the heater.
What to expect: With the new heater in place, the slab, the door framing and the carpet dry under equipment, and the photographs and readings are ready for the call to the insurer.

2-3 hours typical visit

Typical job

What homeowners notice: A toilet in a Lomita house keeps running after a flush and spills over the rim before anyone reaches the valve. Water crosses the bathroom tile, soaks the vinyl at the doorway and runs under the wall into the hallway carpet beyond it.
What we do: The angle stop behind the toilet is closed and the area is kept clear of children and pets. Because water from a toilet is handled as contaminated, the crew removes the wet carpet pad and the vinyl at the threshold, cleans and disinfects the tile, the subfloor and the bottom plate of the shared wall, and then dries the bathroom and hallway with air movers and a dehumidifier while readings are logged.
What to expect: The bathroom and hallway are cleaned, dried and re-checked, and new pad and flooring are quoted once the framing and subfloor read dry.

3-4 hours typical visit

Typical job

What homeowners notice: After months of dry weather, the first long atmospheric river of the season drives rain against a San Pedro house from an unusual angle. A stain spreads across a bedroom ceiling overnight, paint blisters along one wall, and the carpet below the window darkens in a strip.
What we do: The crew traces where the water entered with a moisture meter and a thermal camera, separating the ceiling cavity from the wall it ran down, and covers the opening above with a temporary tarp so the next band of rain cannot repeat it. Wet insulation is removed where readings stay high, the cavity and the wall are dried with air movers and a dehumidifier in a closed room, and the roof repair itself is left to a roofer.
What to expect: The ceiling, the wall and the carpet reach their dry readings across a few visits, and the homeowner books the permanent roof repair before the next storm in the series.

2-3 hours typical visit

Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.